Privacy Policy

Who we are

Name of company: Portuguese With Carla™

Our website address is: https://portuguesewithcarla.com.

Mailing address: 4 Frank Street, Lincoln, LN58AL, UK

Contact: [email protected]

What personal data we collect and why we collect it

Comments

When visitors or users leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. This information might be used in marketing campaigns to promote our products.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. This information might be used in marketing campaigns to promote our products.

Contact and personal information

Contact and personal information left on the site is stored. We do this in order to deliver a personalised experience. This information also helps us to be more effective in our response to your and other’s customer service requests and support needs.

Contact forms

When visitors fill in a contact form we will collect all the information left therein as well as related metadata which includes but is not limited to timestamp and IP address. This information might be used in marketing campaigns to promote our products.

Course related

We will collect all data related to course progress, including completion status, quiz scores, assignments, essay submissions, and other related course interaction as well as any meta data associated. This process is often done using cookies. We do this in order to deliver a personalised experience. This information also helps us to be more effective in our response to your and other’s customer service requests and support needs. This information might be used in marketing campaigns to promote our products.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Otherwise, by interacting with the site, we might store cookies in your browser in order to prevent that you see repeated information.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Store & Purchases

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

After a transaction, your credit card information will not be stored on our servers.

Bookings

We collect data related to all bookings made through this site including, but not limited to, timing and date of the booking, price paid and personal details provided in the booking process. We do this in order to deliver a personalised experience. This information also helps us to be more effective in our response to your and other’s customer service requests and support needs. This data is often sent to a cloud-based calendar service (Google) to facilitate lesson scheduling and appointment reminders.

Payments

We accept payments through PayPal & Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Analytics

This site uses Google Analytics to track overall website usage. This stores no personally identifying information, and is in no way associated with the members on the website. You can opt out of Google Analytics by installing this browser plugin. We do this in order to be more effective in our response to your and other’s customer service requests and support needs. This information also allows us to create a better experience on the site.

Who we share your data with

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. This includes trusted third parties (Intercom, ActiveCampaign, Zapier, ConvertFox, Google, Stripe, Paypal, Vimeo, Printful) who assist us in operating our website, conducting our business, providing a better learning experience, processing sales, assist in marketing, delivering goods or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. These partners may at times help us to create marketing campaigns with the data stored.

How long we retain your data

All information you input into this website and all browsing related metadata are retained indefinitely. This is so we can we can provide a personalised experience and be more effective in our response to your and other’s customer service requests and support needs.

All users with an account can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, have left comments or have completed purchases you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

All data collected can be accessed by Marlon Sabala and Carla Sabala.

In addition, we may at times use external developers who, while working on the site, have access to the data stored about our users. This access is promptly revoked as soon as their work is complete.

Where we send your data

All data collected by us is stored by our web hosting partners: Lightning Base.

Whenever Lightning Base transfers personal information originating from the EEA or Switzerland to other countries not deemed adequate under applicable data protection law, it will do so on the basis of the Privacy Shield Frameworks or EU Standard Contractual Clauses.

To comply with European Union and Swiss data protection laws, Lightning Base self-certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield, as administered by the U.S. Department of Commerce. These frameworks were created to enable companies to comply with data protection requirements when transferring personal information from the EEA and Switzerland to the United States. Lightning Base has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

In compliance with the EU-US Privacy Shield Principles, SingleHop commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Lightning Base at:

Lightning Base Privacy
Lightning Base LLC
5020 Edinbrook Lane
Edina, MN 55436
USA

[email protected]

Lightning Base has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected] If requested to remove data, we will respond within a reasonable timeframe.

Lightning Base is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Your consent

By using our site, you consent to our privacy policy.

Newsletter

By becoming a customer of Portuguese With Carla or filling in a form on the site, you acknowledge and agree to be signed up for our newsletter which will be sent to you occasionally for either bug releases, plugin updates, special promotional offers, or when new items are released. You are free to opt-out at any time by clicking on the link provided in the newsletter.

Your contact information

If you have any privacy concerns, please email [email protected]

Additional information

How we protect your data

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We are hosted on a secure server and all sensitive credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. The data can only be accessed by those authorized with special access rights to such systems, and they are required to keep the information confidential.

After a transaction, your credit card information will not be stored on our servers.

What data breach procedures we have in place

If there is a data breach, we will inform you by email within 72 hours and provide recommendations.

 

Last Updated – 25/05/2018